Fifteen Small Business Lessons

By Sanjeev Singhai.

I stumbled upon a web page today, which I found interesting for me. Sharing with you all.

One of the article which attracted me was below. For further reading link is attached.
Richard Branson on Social Media:

For businesses, social media offers both challenges and opportunities, Richard Branson said. For example, an unhappy Virgin passenger might use the megaphone of a social media platform to complain, when a push of an onboard call button would resolve the issue, Branson said. But at the same time, social channels can help your customers find one another and allow them a change to interact, which makes an onboard community on an airplane, for example, a “smaller, warmer, friendlier” place. […]